Training Provider Complaints Policy

Feedback and Complaints Policy

Our Complaints Policy details how complaints can be made against us and how we must, as a company, respond to complaints. It is meant to be read by people outside the company, in particular clients, apprentices, employers of apprentices, parents/carers of apprentices and anyone else we engage in business activity with.

It is important that all managers are familiar with the policy and refer to it before responding to formal complaints.

It is published on and made available to anyone (as described above) who requests the policy.